Privacy Policy — SMS Communications

125 Lonsdale Dental Inc. DBA Smiles Orthodontics

Address: 125 Lonsdale Ave, North Vancouver, BC V7M2E7
Email: riju@smilesorthodontics.ca
Phone: (604) 900-2567
Website: https://smilesorthodontics.ca

1. Overview 125 Lonsdale Dental Inc. DBA Smiles Orthodontics (“we,” “our,” or “us”), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information, including information collected through our website and SMS/text messaging program at https://smilesorthodontics.ca.
2. Information We Collect When you submit a form, request a consultation, or opt into our SMS communications, we may collect the following: full name, phone number, email address, date of birth (for minors, guardian information is required), insurance information, and treatment inquiries and questions.
3. How We Use Your Information We use the information we collect to schedule and confirm appointments, follow up on consultation and treatment inquiries, send appointment reminders and treatment-related updates, communicate practice announcements and promotional offers via text, email, or phone, and improve our services and patient experience.
4. SMS / Text Messaging By providing your phone number on our website or contact forms, you consent to receive text messages from 125 Lonsdale Dental Inc. DBA Smiles Orthodontics. These messages may include appointment confirmations, reminders, follow-up communications, and occasional promotional messages. Message frequency varies. Message and data rates may apply. You may opt out at any time by replying STOP to any text message. For help, reply HELP or contact us at (604) 900-2567. We do not sell, share, rent, or disclose your phone number or any personal information to third parties for their marketing purposes.
5. No Sharing of Personal Information Your personal information, including your phone number, is used solely to communicate with you about your care and our services. We do not sell or share your information with third parties for marketing or advertising purposes.
6. Third-Party Service Providers We may use trusted third-party platforms to manage scheduling, communications, and lead management. These partners are contractually required to protect your information and are prohibited from using it for any purpose beyond providing services on our behalf.
7. Data Security We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, disclosure, alteration, or misuse. Our digital communications and lead management systems are handled by trained, HIPAA-aware staff.
8. Children’s Privacy For patients under the age of 18, we collect information from a parent or legal guardian. By submitting information on behalf of a minor, you confirm that you are authorized to do so.
9. Your Rights You may request to access, update, or delete your personal information at any time by contacting us at: 125 Lonsdale Dental Inc. DBA Smiles Orthodontics, 125 Lonsdale Ave, North Vancouver, BC V7M2E7, (604) 900-2567, https://smilesorthodontics.ca.
10. Cookies Our website uses cookies to improve your browsing experience. By continuing to use the site, you consent to our use of cookies. You may adjust your browser settings to decline cookies if preferred.
11. Changes to This Policy We may update this Privacy Policy from time to time. Any updates will be posted at https://smilesorthodontics.ca/privacy-policy with a revised effective date.
12. Contact Us 125 Lonsdale Dental Inc. DBA Smiles Orthodontics, 125 Lonsdale Ave, North Vancouver, BC V7M2E7, (604) 900-2567, https://smilesorthodontics.ca